8 Sections
23 Lessons
10 Weeks
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Module 1: Introduction to Incident Reporting
4
1.1
What is an incident?
1.2
Why incident reporting is critical
1.3
Overview of your role as a worker
1.4
Module 1 Quiz
10 Minutes
5 Questions
Module 2: Legal and Organisational Requirements
4
2.1
NDIS Incident Management Rules 2018
2.2
Reportable Incidents: Definitions and examples
2.3
Responsibilities of providers and employees
2.4
Module 2 Quiz
10 Minutes
3 Questions
Module 3: Types of Incidents
4
3.1
Accidents, injuries, abuse, restrictive practices
3.2
Near-misses and behavioural incidents
3.3
Examples from aged care and NDIS settings
3.4
Module 3 Quiz
10 Minutes
3 Questions
Module 4: Immediate Response and Safety
4
4.1
Notifying supervisors and securing the environment
4.2
Managing emotional responses (self and others)
4.3
First aid and medical support
4.4
Module 4 Quiz
10 Minutes
3 Questions
Module 5: Writing an Effective Incident Report
4
5.1
Factual, objective, and clear language
5.2
What to include: Who, What, When, Where, How
5.3
Common mistakes to avoid
5.4
Module 5 Quiz
10 Minutes
3 Questions
Module 6: Reporting Procedures and Escalation
4
6.1
Internal systems (e.g., Bamboo Care Solution)
6.2
External bodies: NDIS Commission, Police, WorkSafe
6.3
When to escalate, and to whom
6.4
Module 6 Quiz
10 Minutes
3 Questions
Module 7: Learning from Incidents and Continuous Improvement
4
7.1
De-briefing and reflection
7.2
Using incident data to improve care
7.3
Updating policies and staff training
7.4
Module 7 Quiz
10 Minutes
3 Questions
Module 8: Review & Final Assessment
4
8.1
Summary of key takeaways
8.2
Interactive recap
8.3
Course feedback and quiz
10 Minutes
10 Questions
8.4
Incident Reporting Essentials
Curriculum
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